Refund and Returns Policy

Our refund and returns policy lasts 3 days from the day you get the product. If 3 days have passed since your delivered product, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. We also do not accept products that are intimate or flammable liquids or gases.

Returns & Replacements Shipping Address:

What products are not eligible for return or replacement?

The following products shall not be eligible for return or replacement:

1. Any product that exhibits physical damage to the box or to the product

2. Any product that is returned without all original packaging and accessories, including the retail box, manuals, labels, and all other items originally included with the product at the time of delivery.

3. Any product that does not have its original packaging.

Incase of dissatisfactions of product(s) please share some photographic/videography evidence of received product to our WhatsApp : 9909655944.
Once our quality team will check and confirm the issue refund or replacement of product will initiate within 48 hours.

We replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@store.girnes.com.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Shipping Charges / Partial COD (Cash on Delivery ) Charges won’t be refunded if you don’t accept the parcel.

NOTE- Refund amount will be credited in your account within 3-5 working days..

Refund & Replacement Policy :

Replacement and Refund for any order will not processed without sharing photographic and videography evidence of your faulty product. So please share photo and video evidence before replacement or refund.

Once we have received the products and our internal quality check has been carried out, the product amount will be credited back to your account as reward points. Refund of shipping  charges is not applicable.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at Support@store.girnes.com.

Questions

If you have any questions concerning our return policy, please contact us at :

9909655944

support@store.girnes.com